Shipping and Returns
Shipping Charges
The following shipping rates apply Australia wide:
Orders under $200 incur a flat rate shipping fee of $15 express with tracking (2-4 business days delivery)
Free express shipping with tracking applies orders above $200 (2 - 4 business days delivery.
Shipping
All Bate & Co products are shipped from our studio in Melbourne.
Please check the current lead-time when ordering as most of our pieces are made to order and production can take up to 2 weeks.
Bate & Co products that are in stock will be shipped within 3 days of receiving your order, and delivery times will vary depending on your location.
We welcome collections from our Ripponlea studio if you live locally.
International delivery is assessed on a case-by-case basis. Please email us for a quote if you live outside Australia.
Returns
If for some reason you are not happy with your Bate & Co purchase, please contact us by emailing melinda@bateandco.com along with your order number to arrange for a refund or exchange.
Return postage costs must be covered by the customer, unless Bate & Co reasonably agrees the item is faulty.
Conditions of return:
- You must notify us within 3 days of receipt of goods if you would like to return an item.
- You must return goods to us within 10 days.
- Goods must be unwashed, unused and in original packaging with tags intact.
- We recommend using a trackable shipping method as Bate & Co is not responsible for any parcels that may go missing in transit.
Exclusions:
- There are no refunds or exchanges on sale items or promos/promo codes
- Bate & Co does not offer refunds on items that our shipping carrier is able to evidence as ‘delivered’.
- Products that are damaged upon opening or damaged through unreasonable wear and tear